Printprima Global Privacy Policy

By signing up, you are agreeing to our terms and conditions and privacy policy.

Last Updated: 3 September 2024

As a print management solutions company, we’re providing this Global Privacy Statement (which we’ll refer to as “Privacy Statement”) to explain how we, Printprima Solutions Ltd. (collectively “Printprima”, “we” and “us”) collect, use, share or otherwise process information when you interact with us and our offerings, services and experiences, or when businesses provide us with your information. This Privacy policy describes our privacy practices when we process:

1. a) Personal information for the purposes of providing the benefits of the Print Prima platform, which is collectively, all of Printprima services, sites, experiences and software (including through our mobile applications and desktop applications) and/or
2. b) Personal information as necessary to manage, run, improve and develop our business and personalize your experience while interacting with the Print Prima

Printprima determines the purposes and means of the processing of personal information, as described in this Privacy Statement, and therefore acts as ‘data controller’ (or equivalent/similar terms) for purposes recognized by certain data privacy laws. We may share your personal information within the platform and conduct processing activities as controllers or joint controllers for the purposes set out in this Privacy Statement. If you have any questions about the processing of your personal information, please contact us in the section “How to Contact Us” below.

Information we collect

Information we receive from you

The personal information that we receive about you depends on the context of your interactions with Printprima, how you configure your account and the choices that you make, including your privacy settings. Personal information that we receive from you may also depend upon what services, functionalities or experiences you use, your location and applicable law. 

• Creating an account. We collect information when you (or your organization) create an account, interact with the Printprima Platform or activate a subscription. Personal information may include your name, address, phone number and email, country, profile photo, billing information (your payment information), usernames and credentials.
• When a business provides it. We collect information when a business you interact with provides us with information about you (for example, when you are a customer contact), including information such as your name, email address and telephone number.
• Customer support, product research, training and feedback. We may collect personal information such as your name, email address, telephone number and any other personal information you choose to share when you reach out to us for support, give us feedback, participate in optional surveys, subscribe to marketing, attend our events, participate in product research or training or otherwise interact or communicate with us.
• Social and community content. We receive content you post on our social media pages and our community pages.
• Online behavioural data. We may automatically collect certain information about your use and interactions with our websites, and marketing campaigns that we organize, including device information (such as your IP address and unique device IDs), page view information and search results, links and if you are a customer contact, whether or not a campaign presented or sent to you using our offerings has been viewed, delivered, opened, clicked on, whether it has bounced or was treated as spam. 
• Device information. We may collect information about your device such as Internet Protocol (“IP”) addresses, log information, error messages, device type, and unique device identifiers. For example, we may collect IP addresses from you as part of our sign in and security features. 
• Business and financial information. We may receive information about your business, your finances, expenses, invoices, financial statements, details of your financial transactions, payroll details, payment details, details about your customers or vendors or employees and income and wage information.
• Usage information. We may collect information about your usage of the Platform, such as the pages you viewed, the services and features you used or interacted with, your browser type and details about any links or communications with which you Information provided by others

Our Platform is designed to help you connect with other people and organizations. As a result of those connections, others may be able to input information about you. For example, one of Printprima’s customers may share information about you with us in order to use and benefit from the Printprima. You may also be able to input or process information about others, for example, if you are an account administrator on Printprima. If you input information about others into our platform, you must only do so if you have first provided sufficient notice and received the appropriate rights and permissions to do so, including having an appropriate legal basis for doing so, such as getting advanced written consent, if required by applicable law.

Information automatically collected

Information that we automatically collect in connection with your access or use of our Services may include:

• Device Information: We may collect Device-specific information (such as hardware model, operating system version, unique Device identifiers, and mobile network Information, including your mobile phone number). We may associate your Device identifiers or mobile phone number with your Printprima
• Log Information: We may record or log information from your Devices, their software, and your activity accessing or using our Services. This information may include:
• The Device's Internet Protocol (IP) address
• Identification numbers associated with your Devices
• Device event information, such as crashes, system activity, and hardware settings
• Location preferences
• Date and time stamps of transactions
• System configuration information and
• Other interactions with our Services

Information collected through Cookies and other similar technologies

Our Services may use cookies and tracking technology depending on the features offered. Cookie and tracking technology are useful for information such as browser type and operating system, tracking the number of visitors to our Website, and understanding how visitors use the Website. Cookies can also help customize the Website for visitors. Personal Information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. We use cookies and similar technologies on our Website to help collect information and operate the site. We use cookies to remember Users and make your user experience easier; customise our Services, content and advertising; help you ensure that your account security is not compromised, mitigate risk and prevent fraud; and to promote trust and safety on our website. Cookies are small text files placed by a website and stored by your browser on your device. We use cookies to personalize our Services for you and to collect aggregate information about usage of our Services. We use cookies for record-keeping purposes and to enhance the quality of your use of our Services. The cookies assign random, unique numbers to your Devices to enable our systems to recognize your Devices and to allow us to see how you use our Services.

How we use personal information

We collect and process personal information about you where:

• We have your consent to do so;
• We have a contract with you and it is necessary to process your personal information to perform our contract with you, including to provide you with the benefits of the Printprima and operate our business;
• The processing is in our legitimate business interests (in those jurisdictions where legitimate business interest is a legitimate basis for processing) such as operating our businesses, improving and developing the Printprima, communicating with you, marketing our offerings and services and personalizing your experience, and to detect illegal activities; or
• We need to comply with legal requirements, including applicable laws and regulations.

Personal information is used for the following purposes including to:

• Provide you with the Printprima, create your account and manage our relationship with you
• Improve and develop our products and services by analysing how they are used and interacted with, as well as by assessing the use of and interactions with our Platform and certain content our customers send or display through the Platform, including by conducting data analytics to develop insights about you, your needs and preferences so we can make more informed predictions, recommendations and products for our customers
• Run and manage our business, including resolving billing and financial disputes
• Evaluate your eligibility for financial or other marketing offers, products and services
• Connect you with experts and other users
• Communicate with you, such as sending you electronic notifications concerning your financial privacy
• Protect against misuse or abuse of our services and ensure compliance with our terms, including in relation to content our customers send or display through the Platform
• Market our services, products and experiences, including to deliver gifts and promotional materials, product recommendations and other non-transactional communications via email, post, telephone, SMS or push notifications, in accordance with your marketing preferences
• Personalize your experience and tailor recommendations, advertising and offers presented to you, including through the development of insights about you and your needs based on your interactions with the products, services and offerings of our platform 
• Combine and anonymize information about your interactions with Printprima to create aggregate, anonymized statistics for use in research and for marketing, promoting, improving and developing our platform
• Provide you with support and resolve disputes
• Conduct research, including by partnering with academic institutions
• Comply with our legal and regulatory requirements
• Manage event registrations and attendance, including sending related communications to you
• Register visitors to our offices for security reasons and manage non-disclosure agreements that visitors may be required to sign
• Protect the rights, property, safety or security of the Printprima, our customers, employees or others and prevent fraudulent or illegal activity
• Exercise our rights in the course of judicial, administrative or arbitration proceedings
• Enforce, remedy or apply our Terms of Service or other agreements and/or
• Process your information for other purposes that are compatible with the disclosed purposes if and where this is permitted by applicable law.

How we share your information

Printprima does not sell, trade or rent personal data to anyone. Further, we will not share or disclose your personal data with a third party without your consent except as necessary to provide the Services or as described in this Privacy Policy.

Service providers: We share personal data with agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide website support, to assist in protecting and securing our systems and services, or to perform sanctions screening and identity verification services may need access to personal data to provide those functions. The processing by such third parties shall be governed by a written contract with Printprima to ensure adequate protection and security measures are put in place for the protection of personal data in accordance with the terms of this Privacy Policy.

Financial services & payment processing: When you provide payment data, for example to make a purchase, we will share payment and transactional data with banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, or other related financial services.

Corporate transactions: We may disclose personal data as part of a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, or a transfer, divestiture, or sale of all or a portion of our business or assets.

Legal and law enforcement: We may access, disclose, and preserve personal data in accordance with applicable law and when we believe that doing so is necessary to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies.

Security, safety, and protecting rights: We will disclose personal data if we believe it is necessary to:

Protect our customers and others, for example to prevent fraud, or to help prevent the loss of life or serious injury of anyone;

Operate and maintain the security of our services, including to prevent or stop an attack on our computer systems or networks; or

Protect the rights or property or ourselves or others, including enforcing our agreements, terms, and policies.

We may share your Personal Information with unaffiliated third parties: (1) if you request or authorize it; (2) if the information is provided to help complete a transaction for you; (3) for our everyday business purposes; or (4) for publication of our events and competitions on digital and print media. We also share your Personal Information with delivery companies and may publish your image where you have won a gift in our competitions, giveaways and promotions or as permitted by applicable law or otherwise described in this Privacy Policy. Third party analytics and advertising companies also collect personal data through our website and apps including, account information, marketing and communications data, demographic data, content and files, geolocation data, usage data, and inferences associated with identifiers and device information (such as cookie IDs, device IDs, and IP address) as described in the Cookies section of this statement. These third party vendors may combine this data across multiple sites to improve analytics for their own purpose and others. For example, we use Google Analytics on our Website to help us understand how users interact with our Website; you can learn how Google collects and uses information at www.google.com/policies/privacy/partners.

Your rights

If you do not wish to receive offers or other notices from us in the future, you can “opt out” by contacting us as indicated at the end of this Privacy Policy or by following the “unsubscribe” instructions in any communication you receive from us. Please be aware that if you are a User, you are not able to opt out of receiving communications about your Printprima Account or related transactions with us.

At Printprima, we believe that you have rights to information that pertains to you, your household and/or your business. If another person has input or processed information in the Printprima Platform about you or on behalf of you, your family or your business (and we are processing such information as data controller), you may ask to receive a copy of your information, even if you do not have an account with us.

Depending on where you live, you may have certain state- or nation-specific rights with respect to your personal information that we collect and process.

Verification

To help protect privacy and the security of your information, you may be asked to provide additional information to verify your identity and/or ownership rights prior to us exercising your data rights. If we are unable to verify your identity or ownership rights to the data, we may not be able to provide you with data rights until you are able to provide us with proper documents.

Information retention

Unless you specifically ask us to delete your personal information, we retain your personal information as long as it is necessary to comply with our data retention requirements and provide you with services and the benefits of the Printprima Platform and successfully run our business. However, even if you request a deletion, we may be required to maintain your information for as long as necessary to:

1. comply with our legal or regulatory compliance needs (e.g. maintaining records of transactions you have made with us);
2. to exercise, establish or defend legal claims; and/or
3. to protect against fraudulent or abusive activity on our service.

This means we may keep different information for different periods. If your account is cancelled because you’ve not used it in a long time, we may delete this information straight away.

There may be occasions where we are unable to fully delete, anonymize, or de-identify your information due to technical, legal, regulatory compliance or other operational reasons. Where this is the case, we will take reasonable measures to securely isolate your personal information from any further processing until such time as we are able to delete, anonymize, or de-identify it.

International data transfers

Printprima reserves the right to store and process your personal information in any country where Printprima or its affiliates, subsidiaries, or service providers operate facilities in accordance with and as permitted by applicable laws and regulations. Some of these countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective).

Security of your personal information

We use physical, technical and organizational safeguards designed to protect your information. However, despite these controls, we cannot completely ensure or warrant the security of your information.

Changes to our Privacy Statements

From time to time we may change or update our Privacy Statement. We reserve the right to make changes or updates at any time. If we make material changes to the way we process your personal information, we will notify you by posting a notice in our platform or on a community post; by sending you a notification; or by other means consistent with applicable law.

You can see when this Privacy Statement was last updated by checking the “last updated” date displayed at the top of this Privacy Statement. Please review this Privacy Statement periodically to stay informed about how Printprima protects your privacy.

Collection and use of children’s personal information

Our services are not intended for or directed to children. We do not knowingly collect personal information from children. If you believe we may have information from a child, please contact us.